1 Our Quality Promise

Every bedsheet, dohar, and quilt that leaves our Sanganer factory goes through a quality check before packing. Our team inspects fabric, stitching, print quality, pillow cover inclusion, and sizing before dispatch. We have been manufacturing textiles for four generations — our reputation is built on consistent quality, and we take every defect complaint seriously.

That said, we are a wholesale manufacturer — not a retail store. Our return policy reflects the realities of B2B textile manufacturing: craft products have natural variation, bulk orders are processed together, and timely reporting of issues is essential for resolution.

2 Eligible Returns & Replacements

The following issues qualify for return and replacement at no cost to you:

• Manufacturing defects: Torn fabric, holes, broken stitching, unraveled seams, open edges that should be hemmed
• Print defects: Blank patches (unprinted areas) larger than 2 cm, severe smudging that covers more than 10% of the print area, ink bleed that makes the pattern unrecognizable
• Wrong product dispatched: You ordered double bed and received single bed; you ordered Bagru and received Dabu; wrong colour family dispatched entirely
• Missing items: Pillow covers missing from the set as per product specification; fewer pieces dispatched than invoiced
• Incorrect sizing: Bedsheet size deviates by more than 3 inches from the specified size (standard tolerance is ±1–2 inches)
• Transit damage: Fabric torn, wet, or structurally damaged during courier transit — reported within 48 hours of delivery with photographic evidence

3 What is NOT Eligible for Return

The following are not accepted as return or refund grounds:

• Change of mind: You placed the order and confirmed the product — we cannot accept returns for buyer's remorse after payment and dispatch
• Natural print variation: Slight differences in print placement, pattern alignment, or color shade between pieces in the same lot — this is inherent to screen and block printing (see Section 8)
• Minor color shade differences: Slight variation in color depth across pieces due to natural dye absorption differences in cotton — not a defect
• Fabric texture variation: Slight differences in fabric hand-feel between lots due to natural cotton fiber variation
• Claims after 7 days of delivery: Issues must be reported within 7 days. After this window we cannot verify the condition at delivery
• Used or washed products: We cannot assess original condition of a product that has been washed or used
• Products without original packaging: Return claims require original packing to verify dispatch condition
• Loss due to improper washing: Color loss or fabric damage due to hot water washing, machine washing on high heat, or use of harsh detergents is not a manufacturing defect
• Personal preference: "Not as vibrant as expected" or "doesn't match my store's stock" — these are subjective and not defects

4 Time Limits — Report Quickly

Time limits for raising return and defect claims:

Claims raised after these windows cannot be processed as we cannot verify the product's condition at the time of delivery. Please inspect your order promptly upon receipt.

5 Step-by-Step Return Process

Follow these steps to raise a return or replacement claim:

6 Refund Process & Timeline

Refunds are issued only when replacement is not possible. The refund process is as follows:

• Refund method: Same method as original payment — bank transfer, UPI, or cheque
• Refund amount: Value of defective/incorrect pieces only — not the entire order if only part of the order is affected
• Shipping charges: Original outbound shipping is not refunded unless the entire order was defective or incorrect
• GST: GST refund is processed as per applicable Indian GST rules — a credit note is issued
• Processing time: Refunds are processed within 7 working days of claim approval and receipt of returned stock
• Bank transfer: Funds typically appear in your account within 2–3 banking days after processing
• UPI refunds: Typically instant to 24 hours after processing

7 Transit Damage Claims

Damage during courier transit must be reported within 48 hours of delivery. Here is what to do:

• At the time of delivery: If packaging appears damaged — torn, wet, crushed — photograph it before opening. Note the condition on the courier's delivery record if possible.
• After opening: If contents are damaged despite intact packaging, photograph the damage immediately
• Do not wash or use: Do not wash or use damaged pieces — this makes the claim invalid
• Keep all packaging: Keep original packaging, courier bag/box, and any courier seals until the claim is resolved
• Report within 48 hours: WhatsApp us at 9549322035 with photos of packaging and damaged product

We file claims with the courier on your behalf for transit damage. Resolution time depends on the courier's claim process — typically 7–15 business days. We dispatch replacement pieces in advance for established buyers while the courier claim is being processed.

8 Understanding Natural Variation in Printed Textiles

This section is important for buyers new to wholesale printed textiles from Jaipur.

Bagru screen printing and Dabu resist printing are craft-based processes. Unlike machine-printed polyester, each piece is processed through a combination of fabric preparation, dye application, and finishing that involves human hands at multiple stages. This means:

• Print placement: The print may be positioned slightly differently on each piece — 1–3 cm variation is normal and not a defect
• Color depth: Pieces from the same lot may have slight variations in how deeply the dye has saturated — this is a characteristic of natural cotton dyeing, not a fault
• Dabu indigo specifically: Indigo has a characteristic where the surface color can be slightly darker or lighter depending on the specific fabric section — this is considered beautiful by traditional standards and adds character
• Lot-to-lot variation: If you reorder the same design in a future batch, there may be slight differences from your original order — this is normal across all textile manufacturers

If absolute print-to-print uniformity is a hard requirement for your business, we recommend digital printed bedsheets instead. WhatsApp us to discuss options.

9 Contact Us for Return & Refund Issues

The fastest way to raise and resolve any issue is WhatsApp. Our B2B desk responds within 2 business hours during working hours.