Return & Refund Policy

1 Our Quality Promise

Every bedsheet, dohar and razai that leaves our Sanganer factory is checked before packing. Our team inspects fabric, stitching, print quality, pillow cover inclusion and sizing before dispatch. Our family has worked in textiles for four generations — our reputation is built on consistent quality, and we take every defect complaint seriously.

We are a wholesale manufacturer, not a retail store. This policy reflects the realities of B2B textile manufacturing: printed products have natural variation, bulk orders are processed together, and quick reporting is essential for a fair resolution.

2 Eligible Returns & Replacements

These issues qualify for return and replacement at no cost to you:

• Manufacturing defects: torn fabric, holes, broken stitching, unravelled seams, open edges that should be hemmed; for razai, filling coming out through a seam
• Print defects: blank (unprinted) patches larger than 2 cm, severe smudging over more than 10% of the print area, or ink bleed that makes the pattern unrecognisable
• Wrong product dispatched: you ordered double bed and received single bed; you ordered Bagru and received Dabu; the wrong colour family was dispatched
• Missing items: pillow covers missing from a set as per product specification; fewer pieces dispatched than invoiced
• Incorrect sizing: size deviates by more than 3 inches from the specified size (standard tolerance is ±1–2 inches)
• Transit damage: fabric torn, wet or structurally damaged in courier transit — reported within 48 hours of delivery with photos

3 What is NOT Eligible for Return

The following are not accepted as return or refund grounds:

• Change of mind: once you have confirmed the product and paid, we cannot accept returns because you changed your mind
• Natural print variation: slight differences in print placement, pattern alignment or shade between pieces in the same lot — inherent to screen and block printing (see Section 9)
• Minor colour shade differences: slight variation in colour depth across pieces due to natural dye absorption in cotton
• Fabric texture variation: slight differences in hand-feel between lots due to natural cotton fibre variation
• Claims after 7 days of delivery: after this window we cannot verify the condition at delivery
• Used or washed products: we cannot assess the original condition of a used or washed product
• Products without original packaging: claims need the original packing to verify dispatch condition
• Damage from improper washing: colour loss or fabric damage from hot water, high-heat machine washing, bleach or harsh detergents — or water-washing a razai that should be dry cleaned — is not a manufacturing defect
• Personal preference: "not as vibrant as expected" or "doesn't match my store's stock" — these are subjective, not defects

4 Time Limits — Report Quickly

Claims raised after these windows cannot be processed because we cannot verify the condition at delivery. Please inspect your order as soon as it arrives — an unboxing video of large lots makes any claim faster.

5 Step-by-Step Return Process

6 Refund Process & Timeline

Refunds are issued only when replacement is not possible:

• Refund method: same method as the original payment — bank transfer, UPI or cheque
• Refund amount: value of the defective or incorrect pieces only — not the whole order if only part is affected
• Shipping charges: original outbound shipping is not refunded unless the entire order was defective or incorrect
• GST: handled through a GST credit note (see Section 7)
• Processing time: within 7 working days of claim approval and receipt of returned stock
• Bank transfer: funds usually reach your account within 2–3 banking days after processing
• UPI: usually instant to 24 hours after processing

7 GST Credit Notes for Returns & Refunds

Every approved refund or sales return is documented with a GST credit note issued under GSTIN 08FSSPS9727M1ZC, linked to your original tax invoice, as provided in Section 34 of the CGST Act.

• GST-registered buyers: if you claimed input tax credit on the original invoice, please accept the credit note on the GST portal and reverse the related ITC. Under the CGST Act (as amended from 1 October 2025), we can reduce our tax only after the recipient reverses that credit.
• Time limit: a credit note for a supply can be declared only up to 30 November after the end of the financial year of that supply (or the annual return date, if earlier). Claims raised after that cannot get a GST adjustment.
• Unregistered buyers: the refund includes the GST paid on the returned pieces.

For complex GST questions, please consult your own CA; we will share all documents you need.

8 Transit Damage Claims

Damage in courier transit must be reported within 48 hours of delivery:

• At delivery: if the packaging looks damaged — torn, wet or crushed — photograph it before opening and note the condition on the courier's delivery record if possible
• After opening: if contents are damaged despite intact packaging, photograph the damage immediately
• Do not wash or use: washing or using damaged pieces makes the claim invalid
• Keep all packaging: keep the original packaging, courier bag or box and any seals until the claim is resolved
• Report within 48 hours: Call / SMS 8107492335 with photos of packaging and damaged product

We file the claim with the courier on your behalf. Courier resolution usually takes 7–15 business days. For established buyers, we dispatch replacement pieces in advance while the courier claim is processed.

9 Understanding Natural Variation in Printed Textiles

This section matters most for buyers new to wholesale printed textiles from Jaipur.

Our Sanganeri, Bagru and Dabu designs are screen printed, and our hand block range is stamped by hand with wooden blocks. Both involve human hands at several stages — fabric preparation, colour mixing, printing and finishing — unlike machine-printed polyester. This means:

• Print placement: the print may sit slightly differently on each piece — 1–3 cm variation is normal and not a defect
• Colour depth: pieces from the same lot may vary slightly in how deeply the dye has set — a characteristic of cotton dyeing, not a fault
• Indigo and Dabu designs: indigo shades can look slightly darker or lighter across a sheet — valued as character in Rajasthani textiles
• Hand block printing: small overlaps, gaps or block-join marks are the signature of hand work; no two pieces are identical
• Lot-to-lot variation: a reorder of the same design in a later batch can differ slightly from your first order — normal across textile manufacturing

If strict piece-to-piece uniformity is essential for your business, consider our 210 TC solid satin stripe bedsheets, or Call us to discuss options.

10 Product-Specific Notes

• Bedsheets: each set must include the pillow covers listed on the product page (usually 2 × 18×27 inch); report a missing cover within 7 days
• Dohar: check layer stitching and edge binding on delivery; slight puckering along quilting lines is normal
• Jaipuri razai: razai are dry clean only — water-washing can lump the cotton filling and is not covered. Bulky razai may arrive compressed; air them for a day to regain loft before judging
• Custom HORECA and gifting orders: custom sizes, colours or packing made to your approval can be returned only for manufacturing defects, not for design changes

11 Contact Us for Return & Refund Issues

Call / SMS is the fastest way to raise and resolve any issue. Our B2B desk usually replies within 2 working hours during business hours.

See also our Privacy Policy, Terms & Conditions and contact page.